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|Shipping and Returns|
|Shipping Costs & Policies|
Shipping is automatically calculated prior to submitting your payment information (with the exception of International and orders from Hawaii). Simply add items to your cart and proceed to the Checkout page where you will be offered a choice of shipping methods.
We primarily ship with FedEx and USPS. If you can not receive shipments through either of these providers or have a preference, please notify us in the "Order Comments" section of your order. (Please note: FedEx can not deliver to a PO box.)
NOTE: There is no guarantee of Express or other delivery options for "Acts of God". This includes weather delays. We will not refund shipping charges for delivery delays that our beyond our control.
Oversize items are identified as either Ground Ship Only or Ground Ship Only + an Oversize Charge. Express Shipping may be possible with oversize items, but additional charges may apply and rates will be quoted by us on an individual basis and approved by you before your order is shipped.
PLEASE NOTE: Shipping charges may be classified as OVERSIZED and subject to adjustment on orders of multiple items (i.e. 4 helmets for size evaluation with the intent to return most of the order). You will be notified of changes to your shipping charges before your order is processed.
Ground Ship Only
Some items are marked Ground Ship Only because their contents are considered ineligible for air travel.
MAINLAND USA SHIPPING
Poles and other Oversized items to Mainland US ship by Ground only and some items carry an additional charge. Express shipping is available with the listed Oversize Charge or by quote.
USPS Ground is normally used on packages under 4 lbs. FedEx is primary used for larger packages and express shipping. Estimated delivery time for Ground shipping is normally 2-10 business days depending on location. Next day or 2nd day shipping requires one or two business days to travel after we ship (weekends excluded).
Poles and other Oversized items to Alaska ship by Ground (5-7 Day Service) and are subject to listed Oversize Charges. Express shipping to Alaska on these items is available by quote.
*All shipping to HAWAII is by quote only.*
Poles and other Oversized items shipping to Canada via USPS are subject to listed Oversize Charges. Express and other services available by quote only.
Shipments to Canada are typically handled by USPS. Transit time is an average to major markets and may vary depending on destination. NOTE: The customer is responsible for all duties, taxes, brokerage and other fees and are not included in our shipping rates.
INTERNATIONAL SHIPPING (Other than Canada)
International shipping costs are calculated on an individual basis and are based on the weight, volume and value of the order that you place. These costs will be DETERMINED AFTER YOU PLACE YOUR ORDER, as we need your order information for the calculation. We will email you an estimate of the international shipping costs for your approval before charging your credit card for these charges and shipping your order.
NOTE: ALL DUTIES, TAXES AND FEES ASSOCIATED WITH MERCHANDISE COMING INTO YOUR COUNTRY IS THE BUYER'S RESPONSIBILITY. IF THESE FEES ARE REFUSED WHEN MERCHANDISE IS DELIVERED, YOU WILL BE CHARGED. THESE FEES ARE NOT THE RESPONSIBILITY OF BEAST Tuning AND ARE NOT INCLUDED IN SHIPPING QUOTES.
Typically, International shipping is by USPS mail services, but due to postal mail size restrictions, we may need to ship by FedEx International.
BONGO International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|When will my order ship?|
BEAST Tuning will make every effort to ship all orders within 24 hours of receipt.
Our primary shipping partner, FedEx does not guarantee Express package delivery for "Acts of God". This includes weather delays. Please note that we will not refund shipping money for delivery delays that FedEx, or any other shipping partner will not cover.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and a separate email from our shipping partners with tracking information when available within 24-48 hours of shipment.
|What is your RETURN POLICY?|
If you are not satisfied with your purchase for any reason, you may return it within 10 days of receipt (Holiday gifts by Jan. 9th) providing it's in NEW condition with tags and original packaging intact. Failure to return items in NEW Condition with tags and original packaging will result in reduction of your refund or may be refused. All returns must be sent back freight prepaid. (Note: Original Order Shipping charges will be refunded only if it was our shipping error.)
Returns of sale or closeout items in the designated time period may qualify for exchange or store credit, but are not eligible for refunds. Prior promotions and discounts are not applicable on sale items.
Late returns may also be subject to re-stocking charges.
Return items to:
BEAST TuningPlease include a copy of your invoice/packing slip and a written reason for the return in your return shipment.
222 SE Reed Market Rd, Suite 200
Bend, OR 97702
If a product is defective before use, BEAST Tuning will normally replace that product and reimburse the customer for the least expensive normal return shipping charges. Products defective after use, maybe subject to warranty. Warranty claims are subject to review. Shipping costs to return warranted products are normally the responsibility of the customer.
Please see our Terms & Conditions for more details regarding use of this site.